Support

Help and support

Last updated: 11 November 2026

Something not working, or a question about Next-End? Here's how to get help.

Contact us

Email support@next-end.com. In the app, Settings → Help and support → Email support opens an email with your app version already filled in, which helps us find the problem. We aim to reply within 5 working days.

If someone is in danger, call 999. To report a post, comment or profile, or for help staying safe, see Help and safety.

Signing in

On the sign-in screen, tap Forgot password? and follow the email we send you. If the email doesn't arrive, check your junk folder, then email us from the address you signed up with.

Premium

  • Restore Premium on a new phone: sign in to the same Next-End account, then Settings → Premium → Restore purchases.
  • Cancel: on iPhone, open Settings → your name → Subscriptions. On Android, open the Play Store app and go to Payments & subscriptions → Subscriptions. Premium stays on until the end of the period you have paid for.
  • Refunds: Apple or Google Play handles these, depending on where you bought Premium. On iPhone, ask at reportaproblem.apple.com. On Android, ask at Google Play order history.

Your account and data

  • Delete your account: Settings → Account → Delete account. This doesn't cancel an App Store or Google Play subscription, so cancel Premium first.
  • A copy of your data: email support@next-end.com from the address you signed up with.

See also Help and safety, our terms of use and our privacy policy.